Fast Response Time
There are many different qualities your restoration company should excel in. The most common ones are industry knowledge, communication, and reliability. If you stay consistent in these specific lanes each job will go smooth. However, there is another big quality that doesn't get talked about enough in the restoration field. That is response time. This measures how fast a restoration company can get onsite from the initial call.
A fast response time can be the difference of thousands of dollars of damage. Here is an example. Customer 1 had a water damage in their kitchen that affected the hardwood floor. They called SERVPRO for emergency services. Because of our fast response time we were able to stop the leak quickly and immediately place equipment to facilitate drying. We were able to save the hardwood floors because of the fast response time.
Customer 2 did not directly call SERVPRO. They called 3 different companies and wanted estimates before any work was to be done. By the time this process took place their hardwood floor began to buckle. Because of this their hardwood couldn't be restored and needed to be removed and replaced. This could potentially cost three times as much as restoring the original hardwood.
When deciding on which restoration vendor to use for your home or business make sure you ask about their response time. Although it might seem like a minor quality it can save you a lot of time and stress during a damage.