Customer Service Through Disaster

11/4/2019 (Permalink)

If you have ever suffered through a storm that created wide spread damage in your area then you more than likely understand what it is like to feel helpless. Our office provides support to our storm teams within the SERVPRO® franchise system and travels to affected areas to offer help and support to the many victims that are affected by the storms. Our office are constantly watching weather patterns and are put on alert or stand by when major storms are about to make landfall. By watching the weather patterns and having our own meteorologist on staff we are able to prepare to travel to the areas affected when we are called.

We send our teams and technicians to your areas to begin the process of mitigation. We know that the longer these damages sit the more likely there is to be secondary damage. Unfortunately, most storm damage is widespread and therefore it is difficult to assist everyone with the damages to their homes. Our offices and on the ground teams attempt to help as many people in one day as possible. Many days they are out at calls from sun up to sun down and if there is electricity, no curfew being enforced and we have the homeowners permission we have stayed until 10PM – 11PM.

Our office staff is trained to obtain certain information regarding the damage to your home, but also additional information such as accessibility and power. We know that when you have a damage such as this you emotions are heightened and you are ready to begin the mitigation and repair process to ensure that things return to normal as soon as possible. Our office staff tries to remain empathetic and reassuring while still collecting all of the pertinent information needed to schedule services to begin. We are happy to help in any way possible and our main objective is to service your damage as soon as we possibly can.

If you find yourself in a storm situation call your local SERVPRO® franchise. The friendly staff will get you on your way to normalcy as soon as possible.